The Unifi Controller is dependent on the right Java runtime. Oracle has been constantly tightening their licensing, making it harder and harder to just run Java. So in the last few years, Apple stopped shipping the JRE. So Ubiquiti took up the slack and included the Java Runtime Environment in their Unifi.app. Installing CT on Ubiquiti UniFi - Mac OSX Support Team August 15, 2018 11:17. All you need to do is download the firmware from your Ubnt controller and follow this guide. The reverting firmware guide is here. Option One - TFTP. A download of the CT firmware (Follow this guide to download the firmware).
Topology views are created automatically for Ubiquiti devices, and can be easily adjusted for 3rd party devices. Data to blow your mind and improve your network. UNMS stores up to a year of data for all your devices. Use this data to easily identify whether an issue is recent or long-term; gradual or sudden; or affecting 1 or 100s of your. Download the controller. Download the.deb software file with wget followed by the link you copied from the Downloads page. Install the controller. After the download completes, use sudo dpkg -i unifisysvinitall.deb to unpack the.deb file and install the controller.
This article describes installation and configuration steps for Ubiquiti UniFi Cloud Controller ( v5.7 or above). Our test was performed with Unifi controller 5.13.32 and Unifi AP-AC-Lite firmware version 4.0.54.10625.
Download mini dv to mac. ( previous test was performed with v5.11.50, v5.9.29 and v5.10.23.11668-1 controllers and Unifi AP-AC-Lite v4.0.9.9639.)
Log in to your UniFi controller and click the Setting icon.
Create a Wireless Network that will be enabled for Guest Access.
Go to Settings / Wireless Networks, click Create New Wireless Network and configure following:
Name/SSID: Your SSID ( it's your choice what will be set as SSID Name, Guest WiFi in our case)
Enabled: Enabled
Security: Open
Guest Policy: Enabled
Click Save to apply changes.
Go to Guest Control page and on the Guest Policies section set following:
Enable Guest Portal: Enabled
Authentication: Hotspot
Default Expiration: 8 Hours
Landing Page: Promotion URL – insert desired URL
Use Secure Portal: Disabled
Redirect using hostname: Disabled
Enable HTTPS Redirection: Disabled
Enable encrypted redirect URL: Disabled
On the Portal Customization section as Template Engine set Angular JS and enable Override Default Templates.
Later, when you change index.html and auth.html files Desktop preview will change to:
In the Hotspot section enable Radius-based authorization
Override Default Template should be disabled in the Voucher Customization section.
From the Radius section select previously created Profile . ( check Configuring parameters section to learn how to create new Radius profile)
As Authentication type select CHAP.
Accept incoming disconnect request: DISABLED
On the Access Control / Pre-Authorization section enter the Walled garden IP's.
wifihotspot.io
cdn.wifihotspot.io
starthotspot.com
13.92.228.228
40.117.190.72
Go to the ProfilesRadius section and click Create new RADIUS profile button.
Click Create New RADIUS Profile and configure following:
Profile Name: Starthotspot
RADIUS Auth Server: 13.92.228.228
Port: 1812
Password / Shared secret: (contact our office)
Click Add Auth Server and configure Radius server 2:
RADIUS Account Server: 13.92.228.228
Port: 1813
Password / Shared secret: (contact our office)
Interim update: Enabled
Interim update interval: 86400
Save changes.
If you want to enable Social network login feature or use Paypal as payment gateway, add further IP's as per below for each network you plan to support.
Please note, these IP ranges are subject to change depending on the social network setup.
31.13.24.0/21
www.facebook.com
staticxx.facebook.com
connect.facebook.net
static.xx.fbcdn.net
157.240.0.0/16
31.13.0.0/16
– if it does not work, try adding:
45.64.40.0/22
66.220.144.0/20
69.63.176.0/20
69.171.224.0/19
74.119.76.0/22
103.4.96.0/22
129.134.0.0/16
173.252.64.0/18
179.60.192.0/22
185.60.216.0/22
204.15.20.0/22
199.16.156.0/22
199.59.148.0/22
199.96.56.0/21
192.133.76.0/22
91.225.248.0/23
www.linkedin.com
static.licdn.com
184.51.0.0/16
108.174.0.0/16
– if it does not work, try adding:
103.20.94.0/23
108.174.0.0/22
108.174.4.0/24
108.174.8.0/22
108.174.12.0/23
144.2.0.0/22
144.2.192.0/24
216.52.16.0/23
216.52.18.0/24
216.52.20.0/23
216.52.22.0/24
65.156.227.0/24
8.39.53.0/24
185.63.144.0/24
185.63.147.0/24
199.101.161.0/24
64.152.25.0/24
8.22.161.0/24
paypal.com
sandbox.paypal.com
paypalobjects.com
paypalssl.doubleclick.net
paypal.112.2o7.net
securepics.ebaystatic.com
mobile.paypal.com
m.paypal.com
Apply changes to save.
At the end, you will need to modify two html files on the controller so that it correctly redirects and authenticates.
Last, very important step:
Download this fileand unzip contents (index.html and auth.html) it in your app-unifi-hotspot-portal directory
Depending of the OS, it is usually located at the location bellow:
Windows: C:UsersUbiquiti UniFidatasitesdefaultapp-unifi-hotspot-portal
MAC: ~/Library/Application Support/UniFi/data/sites/default/app-unifi-hotspot-portal
Linux: /usr/lib/unifi/data/sites/default/app-unifi-hotspot-portal
If you are using Cloud key, please upload our index and auth files into appropriate site folder. By default it's:
/srv/unifi/data/sites/default/app-unifi-hotspot-portal
TroubleshootingHaving troubles? Here is a quick check list:
1. Make sure that you selected CHAP and not MS-CHAP
2. Make sure that you replaced index and auth files.
– If it's local controller installation files are on your computer. See paths above.
– If it's Cloud Key installation, upload these files into appropriate folder
– If it's Hostifi, send your files to the admin to replace original ones.
3. Make sure that you typed AP MAC address into our cloud portal
4. If the mobile you are testing is not reaching our Hotspot splash page, but instead you get ERR_CONNECTION_REFUSED with address like http://yourpublicip:8880/guest/s/…. please make sure that your AP can reach machine where controller is being hosted. If it's your personal computer, do a port forwarding, unblock firewall etc…
5. Make sure to match exact model of your AP. In some cases mistakes are not obvious, for example:
6. Client MAC is not received
If you are getting the splash page, but can not login and receive 'Invalid password' or other errors, please check if the AP is sending client MAC address.
Some versions of Unifi AP firmware are buggy and do not send client MAC.
In such a case, downgrade AP firmware to the earlier version.
At the time of writing, downgrade from v4.3.20 to v4.0.54 resolved the issue.
If your attempts to downgrade via web links (SSH or Unifi Controller) continuously fail, please do it this way: SCP into the AP, copy the firmware file to /tmp, then SSH in and run command.
7. Make sure that you configured Ubiquity AP (Unifi Controller) when you deploy APs with the controller.
8. If you get URL similar to this one on the client device ( IP address instead wifihotspot.io domain)
http://192.168.1.7:8880/guest/s/default/?ap=b4:hg:04:73:de:8f&id=01:37:10:98:12:44&t=1597065764&url=http://www.msftconnecttest.com%2fredirect&ssid=UnifiGuest
it means that the controller isn't started or there are no communications between the controller and APs.
9. SSID name should contain only letters and numbers—don't use spaces or special characters, such as !, @, #, $, ?, *, ‘,-, etc.
If you need help with configuration, please go to starthotspot.com and contact our tech support. We'll be glad to help you.
Was this article helpful?
This article describes installation and configuration steps for Ubiquiti UniFi Cloud Controller ( v5.7 or above). Our test was performed with Unifi controller 5.13.32 and Unifi AP-AC-Lite firmware version 4.0.54.10625.
( previous test was performed with v5.11.50, v5.9.29 and v5.10.23.11668-1 controllers and Unifi AP-AC-Lite v4.0.9.9639.)
Log in to your UniFi controller and click the Setting icon.
Create a Wireless Network that will be enabled for Guest Access.
Go to Settings / Wireless Networks, click Create New Wireless Network and configure following:
Name/SSID: Your SSID ( it's your choice what will be set as SSID Name, Guest WiFi in our case)
Enabled: Enabled
Security: Open
Guest Policy: Enabled
Click Save to apply changes.
Go to Guest Control page and on the Guest Policies section set following:
Enable Guest Portal: Enabled
Authentication: Hotspot
Default Expiration: 8 Hours
Landing Page: Promotion URL – insert desired URL
Use Secure Portal: Disabled
Redirect using hostname: Disabled
Enable HTTPS Redirection: Disabled
Enable encrypted redirect URL: Disabled
On the Portal Customization section as Template Engine set Angular JS and enable Override Default Templates.
Later, when you change index.html and auth.html files Desktop preview will change to:
In the Hotspot section enable Radius-based authorization
Override Default Template should be disabled in the Voucher Customization section.
From the Radius section select previously created Profile . ( check Configuring parameters section to learn how to create new Radius profile)
As Authentication type select CHAP.
Accept incoming disconnect request: DISABLED
On the Access Control / Pre-Authorization section enter the Walled garden IP's.
wifihotspot.io
cdn.wifihotspot.io
starthotspot.com
13.92.228.228
40.117.190.72
Go to the ProfilesRadius section and click Create new RADIUS profile button.
Click Create New RADIUS Profile and configure following:
Profile Name: Starthotspot
RADIUS Auth Server: 13.92.228.228
Port: 1812
Password / Shared secret: (contact our office)
Click Add Auth Server and configure Radius server 2:
RADIUS Account Server: 13.92.228.228
Port: 1813
Password / Shared secret: (contact our office)
Interim update: Enabled
Interim update interval: 86400
Save changes.
If you want to enable Social network login feature or use Paypal as payment gateway, add further IP's as per below for each network you plan to support.
Please note, these IP ranges are subject to change depending on the social network setup.
31.13.24.0/21
www.facebook.com
staticxx.facebook.com
connect.facebook.net
static.xx.fbcdn.net
157.240.0.0/16
31.13.0.0/16
– if it does not work, try adding:
45.64.40.0/22
66.220.144.0/20
69.63.176.0/20
69.171.224.0/19
74.119.76.0/22
103.4.96.0/22
129.134.0.0/16
173.252.64.0/18
179.60.192.0/22
185.60.216.0/22
204.15.20.0/22
199.16.156.0/22
199.59.148.0/22
199.96.56.0/21
192.133.76.0/22
91.225.248.0/23
www.linkedin.com
static.licdn.com
184.51.0.0/16
108.174.0.0/16
– if it does not work, try adding:
103.20.94.0/23
108.174.0.0/22
108.174.4.0/24
108.174.8.0/22
108.174.12.0/23
144.2.0.0/22
144.2.192.0/24
216.52.16.0/23
216.52.18.0/24
216.52.20.0/23
216.52.22.0/24
65.156.227.0/24
8.39.53.0/24
185.63.144.0/24
185.63.147.0/24
199.101.161.0/24
64.152.25.0/24
8.22.161.0/24
paypal.com
sandbox.paypal.com
paypalobjects.com
paypalssl.doubleclick.net
paypal.112.2o7.net
securepics.ebaystatic.com
mobile.paypal.com
m.paypal.com
Apply changes to save.
At the end, you will need to modify two html files on the controller so that it correctly redirects and authenticates.
Last, very important step:
Download this fileand unzip contents (index.html and auth.html) it in your app-unifi-hotspot-portal directory
Depending of the OS, it is usually located at the location bellow:
Windows: C:UsersUbiquiti UniFidatasitesdefaultapp-unifi-hotspot-portal
MAC: ~/Library/Application Support/UniFi/data/sites/default/app-unifi-hotspot-portal
Linux: /usr/lib/unifi/data/sites/default/app-unifi-hotspot-portal
If you are using Cloud key, please upload our index and auth files into appropriate site folder. By default it's:
Ubiquiti Unifi Download
/srv/unifi/data/sites/default/app-unifi-hotspot-portal
TroubleshootingDownload Ubiquiti Controller Windows
Having troubles? Here is a quick check list:
1. Make sure that you selected CHAP and not MS-CHAP
2. Make sure that you replaced index and auth files.
– If it's local controller installation files are on your computer. See paths above.
– If it's Cloud Key installation, upload these files into appropriate folder
– If it's Hostifi, send your files to the admin to replace original ones.
3. Make sure that you typed AP MAC address into our cloud portal
4. If the mobile you are testing is not reaching our Hotspot splash page, but instead you get ERR_CONNECTION_REFUSED with address like http://yourpublicip:8880/guest/s/…. please make sure that your AP can reach machine where controller is being hosted. If it's your personal computer, do a port forwarding, unblock firewall etc…
5. Make sure to match exact model of your AP. In some cases mistakes are not obvious, for example:
6. Client MAC is not received
If you are getting the splash page, but can not login and receive 'Invalid password' or other errors, please check if the AP is sending client MAC address.
Some versions of Unifi AP firmware are buggy and do not send client MAC.
In such a case, downgrade AP firmware to the earlier version.
At the time of writing, downgrade from v4.3.20 to v4.0.54 resolved the issue.
If your attempts to downgrade via web links (SSH or Unifi Controller) continuously fail, please do it this way: SCP into the AP, copy the firmware file to /tmp, then SSH in and run command.
7. Make sure that you configured Ubiquity AP (Unifi Controller) when you deploy APs with the controller.
8. If you get URL similar to this one on the client device ( IP address instead wifihotspot.io domain)
Enable Guest Portal: Enabled
Authentication: Hotspot
Default Expiration: 8 Hours
Landing Page: Promotion URL – insert desired URL
Use Secure Portal: Disabled
Redirect using hostname: Disabled
Enable HTTPS Redirection: Disabled
Enable encrypted redirect URL: Disabled
On the Portal Customization section as Template Engine set Angular JS and enable Override Default Templates.
Later, when you change index.html and auth.html files Desktop preview will change to:
In the Hotspot section enable Radius-based authorization
Override Default Template should be disabled in the Voucher Customization section.
From the Radius section select previously created Profile . ( check Configuring parameters section to learn how to create new Radius profile)
As Authentication type select CHAP.
Accept incoming disconnect request: DISABLED
On the Access Control / Pre-Authorization section enter the Walled garden IP's.
wifihotspot.io
cdn.wifihotspot.io
starthotspot.com
13.92.228.228
40.117.190.72
Go to the ProfilesRadius section and click Create new RADIUS profile button.
Click Create New RADIUS Profile and configure following:
Profile Name: Starthotspot
RADIUS Auth Server: 13.92.228.228
Port: 1812
Password / Shared secret: (contact our office)
Click Add Auth Server and configure Radius server 2:
RADIUS Account Server: 13.92.228.228
Port: 1813
Password / Shared secret: (contact our office)
Interim update: Enabled
Interim update interval: 86400
Save changes.
If you want to enable Social network login feature or use Paypal as payment gateway, add further IP's as per below for each network you plan to support.
Please note, these IP ranges are subject to change depending on the social network setup.
31.13.24.0/21
www.facebook.com
staticxx.facebook.com
connect.facebook.net
static.xx.fbcdn.net
157.240.0.0/16
31.13.0.0/16
– if it does not work, try adding:
45.64.40.0/22
66.220.144.0/20
69.63.176.0/20
69.171.224.0/19
74.119.76.0/22
103.4.96.0/22
129.134.0.0/16
173.252.64.0/18
179.60.192.0/22
185.60.216.0/22
204.15.20.0/22
199.16.156.0/22
199.59.148.0/22
199.96.56.0/21
192.133.76.0/22
91.225.248.0/23
www.linkedin.com
static.licdn.com
184.51.0.0/16
108.174.0.0/16
– if it does not work, try adding:
103.20.94.0/23
108.174.0.0/22
108.174.4.0/24
108.174.8.0/22
108.174.12.0/23
144.2.0.0/22
144.2.192.0/24
216.52.16.0/23
216.52.18.0/24
216.52.20.0/23
216.52.22.0/24
65.156.227.0/24
8.39.53.0/24
185.63.144.0/24
185.63.147.0/24
199.101.161.0/24
64.152.25.0/24
8.22.161.0/24
paypal.com
sandbox.paypal.com
paypalobjects.com
paypalssl.doubleclick.net
paypal.112.2o7.net
securepics.ebaystatic.com
mobile.paypal.com
m.paypal.com
Apply changes to save.
At the end, you will need to modify two html files on the controller so that it correctly redirects and authenticates.
Last, very important step:
Download this fileand unzip contents (index.html and auth.html) it in your app-unifi-hotspot-portal directory
Depending of the OS, it is usually located at the location bellow:
Windows: C:UsersUbiquiti UniFidatasitesdefaultapp-unifi-hotspot-portal
MAC: ~/Library/Application Support/UniFi/data/sites/default/app-unifi-hotspot-portal
Linux: /usr/lib/unifi/data/sites/default/app-unifi-hotspot-portal
If you are using Cloud key, please upload our index and auth files into appropriate site folder. By default it's:
/srv/unifi/data/sites/default/app-unifi-hotspot-portal
TroubleshootingHaving troubles? Here is a quick check list:
1. Make sure that you selected CHAP and not MS-CHAP
2. Make sure that you replaced index and auth files.
– If it's local controller installation files are on your computer. See paths above.
– If it's Cloud Key installation, upload these files into appropriate folder
– If it's Hostifi, send your files to the admin to replace original ones.
3. Make sure that you typed AP MAC address into our cloud portal
4. If the mobile you are testing is not reaching our Hotspot splash page, but instead you get ERR_CONNECTION_REFUSED with address like http://yourpublicip:8880/guest/s/…. please make sure that your AP can reach machine where controller is being hosted. If it's your personal computer, do a port forwarding, unblock firewall etc…
5. Make sure to match exact model of your AP. In some cases mistakes are not obvious, for example:
6. Client MAC is not received
If you are getting the splash page, but can not login and receive 'Invalid password' or other errors, please check if the AP is sending client MAC address.
Some versions of Unifi AP firmware are buggy and do not send client MAC.
In such a case, downgrade AP firmware to the earlier version.
At the time of writing, downgrade from v4.3.20 to v4.0.54 resolved the issue.
If your attempts to downgrade via web links (SSH or Unifi Controller) continuously fail, please do it this way: SCP into the AP, copy the firmware file to /tmp, then SSH in and run command.
7. Make sure that you configured Ubiquity AP (Unifi Controller) when you deploy APs with the controller.
8. If you get URL similar to this one on the client device ( IP address instead wifihotspot.io domain)
http://192.168.1.7:8880/guest/s/default/?ap=b4:hg:04:73:de:8f&id=01:37:10:98:12:44&t=1597065764&url=http://www.msftconnecttest.com%2fredirect&ssid=UnifiGuest
it means that the controller isn't started or there are no communications between the controller and APs.
9. SSID name should contain only letters and numbers—don't use spaces or special characters, such as !, @, #, $, ?, *, ‘,-, etc.
If you need help with configuration, please go to starthotspot.com and contact our tech support. We'll be glad to help you.
Was this article helpful?
This article describes installation and configuration steps for Ubiquiti UniFi Cloud Controller ( v5.7 or above). Our test was performed with Unifi controller 5.13.32 and Unifi AP-AC-Lite firmware version 4.0.54.10625.
( previous test was performed with v5.11.50, v5.9.29 and v5.10.23.11668-1 controllers and Unifi AP-AC-Lite v4.0.9.9639.)
Log in to your UniFi controller and click the Setting icon.
Create a Wireless Network that will be enabled for Guest Access.
Go to Settings / Wireless Networks, click Create New Wireless Network and configure following:
Name/SSID: Your SSID ( it's your choice what will be set as SSID Name, Guest WiFi in our case)
Enabled: Enabled
Security: Open
Guest Policy: Enabled
Click Save to apply changes.
Go to Guest Control page and on the Guest Policies section set following:
Enable Guest Portal: Enabled
Authentication: Hotspot
Default Expiration: 8 Hours
Landing Page: Promotion URL – insert desired URL
Use Secure Portal: Disabled
Redirect using hostname: Disabled
Enable HTTPS Redirection: Disabled
Enable encrypted redirect URL: Disabled
On the Portal Customization section as Template Engine set Angular JS and enable Override Default Templates.
Later, when you change index.html and auth.html files Desktop preview will change to:
In the Hotspot section enable Radius-based authorization
Override Default Template should be disabled in the Voucher Customization section.
From the Radius section select previously created Profile . ( check Configuring parameters section to learn how to create new Radius profile)
As Authentication type select CHAP.
Accept incoming disconnect request: DISABLED
On the Access Control / Pre-Authorization section enter the Walled garden IP's.
wifihotspot.io
cdn.wifihotspot.io
starthotspot.com
13.92.228.228
40.117.190.72
Go to the ProfilesRadius section and click Create new RADIUS profile button.
Click Create New RADIUS Profile and configure following:
Profile Name: Starthotspot
RADIUS Auth Server: 13.92.228.228
Port: 1812
Password / Shared secret: (contact our office)
Click Add Auth Server and configure Radius server 2:
RADIUS Account Server: 13.92.228.228
Port: 1813
Password / Shared secret: (contact our office)
Interim update: Enabled
Interim update interval: 86400
Save changes.
If you want to enable Social network login feature or use Paypal as payment gateway, add further IP's as per below for each network you plan to support.
Please note, these IP ranges are subject to change depending on the social network setup.
31.13.24.0/21
www.facebook.com
staticxx.facebook.com
connect.facebook.net
static.xx.fbcdn.net
157.240.0.0/16
31.13.0.0/16
– if it does not work, try adding:
45.64.40.0/22
66.220.144.0/20
69.63.176.0/20
69.171.224.0/19
74.119.76.0/22
103.4.96.0/22
129.134.0.0/16
173.252.64.0/18
179.60.192.0/22
185.60.216.0/22
204.15.20.0/22
199.16.156.0/22
199.59.148.0/22
199.96.56.0/21
192.133.76.0/22
91.225.248.0/23
www.linkedin.com
static.licdn.com
184.51.0.0/16
108.174.0.0/16
– if it does not work, try adding:
103.20.94.0/23
108.174.0.0/22
108.174.4.0/24
108.174.8.0/22
108.174.12.0/23
144.2.0.0/22
144.2.192.0/24
216.52.16.0/23
216.52.18.0/24
216.52.20.0/23
216.52.22.0/24
65.156.227.0/24
8.39.53.0/24
185.63.144.0/24
185.63.147.0/24
199.101.161.0/24
64.152.25.0/24
8.22.161.0/24
paypal.com
sandbox.paypal.com
paypalobjects.com
paypalssl.doubleclick.net
paypal.112.2o7.net
securepics.ebaystatic.com
mobile.paypal.com
m.paypal.com
Apply changes to save.
At the end, you will need to modify two html files on the controller so that it correctly redirects and authenticates.
Last, very important step:
Download this fileand unzip contents (index.html and auth.html) it in your app-unifi-hotspot-portal directory
Depending of the OS, it is usually located at the location bellow:
Windows: C:UsersUbiquiti UniFidatasitesdefaultapp-unifi-hotspot-portal
MAC: ~/Library/Application Support/UniFi/data/sites/default/app-unifi-hotspot-portal
Linux: /usr/lib/unifi/data/sites/default/app-unifi-hotspot-portal
If you are using Cloud key, please upload our index and auth files into appropriate site folder. By default it's:
Ubiquiti Unifi Download
/srv/unifi/data/sites/default/app-unifi-hotspot-portal
TroubleshootingDownload Ubiquiti Controller Windows
Having troubles? Here is a quick check list:
1. Make sure that you selected CHAP and not MS-CHAP
2. Make sure that you replaced index and auth files.
– If it's local controller installation files are on your computer. See paths above.
– If it's Cloud Key installation, upload these files into appropriate folder
– If it's Hostifi, send your files to the admin to replace original ones.
3. Make sure that you typed AP MAC address into our cloud portal
4. If the mobile you are testing is not reaching our Hotspot splash page, but instead you get ERR_CONNECTION_REFUSED with address like http://yourpublicip:8880/guest/s/…. please make sure that your AP can reach machine where controller is being hosted. If it's your personal computer, do a port forwarding, unblock firewall etc…
5. Make sure to match exact model of your AP. In some cases mistakes are not obvious, for example:
6. Client MAC is not received
If you are getting the splash page, but can not login and receive 'Invalid password' or other errors, please check if the AP is sending client MAC address.
Some versions of Unifi AP firmware are buggy and do not send client MAC.
In such a case, downgrade AP firmware to the earlier version.
At the time of writing, downgrade from v4.3.20 to v4.0.54 resolved the issue.
If your attempts to downgrade via web links (SSH or Unifi Controller) continuously fail, please do it this way: SCP into the AP, copy the firmware file to /tmp, then SSH in and run command.
7. Make sure that you configured Ubiquity AP (Unifi Controller) when you deploy APs with the controller.
8. If you get URL similar to this one on the client device ( IP address instead wifihotspot.io domain)
http://192.168.1.7:8880/guest/s/default/?ap=b4:hg:04:73:de:8f&id=01:37:10:98:12:44&t=1597065764&url=http://www.msftconnecttest.com%2fredirect&ssid=UnifiGuest
it means that the controller isn't started or there are no communications between the controller and APs.
9. SSID name should contain only letters and numbers—don't use spaces or special characters, such as !, @, #, $, ?, *, ‘,-, etc.
If you need help with configuration, please go to starthotspot.com and contact our tech support. We'll be glad to help you.
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